Refund policy

Toys/Novelties and Lubes

Due to health and safety regulations, all adult toys/novelty sales are final. We have a 15-day return policy on any damaged,broken, non-working or/and defective items, which means you have 15 days after purchasing your item to request a return.

Lingerie and Games
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Although, lingerie bottoms and bodysuits cannot be returned for health and hygiene reasons, we can exchange lingerie tops for the correct size or provide store credit. You’ll also need the receipt or proof of purchase. You have 15 days from the purchase date to request a return.

To start a return, you can contact us at info@stickyfingerstoys.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@stickyfingerstoys.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.